🔒 Your Data is Safe
Sadara Life is committed to protecting your privacy and ensuring the security of your personal and financial information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Personal Information
When you create an account with Life, we collect:
- Full name and contact information
- Email address and phone number
- Date of birth and identification documents
- Address and location data
- Financial information for account verification
Usage Information
We automatically collect information about how you use our services:
- Device information (type, operating system, unique identifiers)
- App usage patterns and preferences
- Transaction history and payment data
- Location data when using location-based features
- Communication preferences and support interactions
2. How We Use Your Information
We use your information to:
- Provide Banking Services: Process transactions, manage accounts, and deliver financial services
- Ensure Security: Prevent fraud, verify identity, and protect against unauthorized access
- Improve Our App: Analyze usage patterns to enhance user experience and develop new features
- Customer Support: Respond to inquiries, resolve issues, and provide assistance
- Compliance: Meet legal and regulatory requirements for financial institutions
- Marketing: Send relevant offers and updates (with your consent)
3. Data Protection & Security
Bank-Grade Security: We use industry-leading security measures to protect your data:
- Encryption: All data is encrypted in transit and at rest using AES-256 encryption
- Multi-Factor Authentication: Additional security layers including biometric authentication
- Secure Infrastructure: Data centers with 24/7 monitoring and access controls
- Regular Audits: Independent security assessments and penetration testing
- Employee Training: Strict data handling protocols and privacy training
- Incident Response: Rapid response procedures for any security events
4. Information Sharing
We only share your information in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: Trusted third parties who help us operate our services (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or regulatory authorities
- Fraud Prevention: To prevent, detect, or investigate fraud and security threats
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protection)
We never sell your personal data to third parties for marketing purposes.
5. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal and regulatory requirements)
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your data in certain circumstances
To exercise these rights, contact us using the information below.
6. Data Retention
We retain your information only as long as necessary to:
- Provide our services and support your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Prevent fraud and enhance security
Account information is typically retained for 7 years after account closure, as required by banking regulations.
7. International Transfers
Your data may be transferred to and processed in countries other than your residence. We ensure adequate protection through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
8. Children's Privacy
Life is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
9. Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:
- In-app notifications
- Email communications
- Website announcements
- Push notifications
Continued use of our services after changes constitutes acceptance of the updated policy.